[Santa Fe Excavating LLC] Privacy Policy

Santa Fe Excavating LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when using our website and services.

This Privacy Policy explains how we collect, use, and protect your information when you visit santafeexcavating.com or interact with our services.

Information We Collect

We may collect the following types of information:

Personal Information:
Name, phone number, email address, and address when you submit a form or contact us.

Communication Data:
Records of SMS messages, phone calls, emails, and other communications with our business.

Service Information:
Details related to project requests such as excavation, grading, hauling, and driveway services.

Usage Data:
Information about how you interact with our website, such as pages visited, time spent on pages, and actions taken.

Device Information:
Information about the device and browser you use to access our website, including IP address, browser type, and operating system.

How We Collect Information

We collect information through:

Website contact forms

Direct communication (phone calls, SMS, email)

Customer inquiries and service requests

Advertising campaigns (such as Google or social media ads)

How We Use Information

We use your information to:

Respond to inquiries and provide estimates

Deliver and manage our services

Communicate regarding projects and updates

Send service-related messages via SMS and email

Improve our marketing and customer experience

SMS & Communications

Santa Fe Excavating LLC uses SMS messaging to communicate with customers who have requested information or services.

How Users Opt In:

Customers opt in to receive SMS messages through the following methods:

By submitting a “Request a Quote” or contact form on our website and providing consent to receive SMS communications

By contacting our business via phone or in person and requesting follow-up communication via SMS

SMS messages are only sent to customers who have initiated contact and requested information or services.

Types of Messages You May Receive:

Responses to quote requests and service inquiries

Scheduling and confirmation of appointments

Appointment reminders

Project updates and coordination

Customer support and follow-up messages

Message Frequency:

Message frequency varies based on customer interaction and service activity.

SMS Terms & Disclosures:

Message and data rates may apply

Consent to receive SMS messages is not a condition of purchase

You can opt out at any time by replying STOP

For assistance, reply HELP or contact us directly

Important Notice:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and service providers necessary to deliver SMS communications.

We do not sell, rent, or share customer opt-in data for marketing purposes.

Data Sharing Policy

Santa Fe Excavating LLC does not sell or rent personal information.

We may provide limited access to information only when necessary to operate our business, such as:

Service providers assisting with communications or system operations

Technology platforms used to manage customer relationships

Customer data is never used for third-party marketing or promotional purposes.

Cookies & Tracking Technologies

Our website may use basic cookies or similar technologies to enhance user experience and support website functionality.

These technologies may collect limited information such as browser type, device information, and website usage data.

We do not use cookies for third-party advertising or behavioral tracking.

You can control or disable cookies through your browser settings at any time.

Data Security Practices

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

These measures include:

Secure data storage systems

Restricted access to sensitive information

Use of trusted third-party platforms for data management

Monitoring systems for potential vulnerabilities

While we take appropriate steps to protect your information, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your information only as long as necessary to:

Provide services

Comply with legal obligations

Resolve disputes

Third-Party Services

We use GoHighLevel (GHL) as our primary platform to manage:

Customer data

Communications (SMS and email)

Marketing automation

GoHighLevel acts as a data processor and stores contact details, communications, and service-related information on our behalf.

Your Rights & Choices

You have the right to:

Request access to your information

Request correction of inaccurate data

Request deletion of your information

Opt out of communications at any time

To exercise your rights, contact us using the information below.

Opt-Out Instructions

You may opt out of communications at any time:

SMS: Reply STOP
Email: Use the unsubscribe link (if applicable)
Direct contact via phone or email

Children’s Information

Our services are not directed toward individuals under the age of 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Information

Santa Fe Excavating LLC
43 Aviation Drive
Santa Fe, NM 87504
Phone: 505-470-3532
Email: [email protected]
Website: santafeexcavating.com

Last Updated: June 2026